Returns & Refunds

How to start a return

Use our contact form within 30 days after delivery. Include the order number, item name or part number and the reason for the return. We will provide the applicable return instructions and address. Do not mail items to an address found elsewhere on the site without receiving return instructions.

Eligible condition

For a change-of-mind return, the item must be unused, uninstalled and in its original condition, with original packaging, accessories and included components. Include proof of purchase. Please package the item securely to avoid damage in transit.

Installed, modified, used, incomplete or customer-damaged items may not qualify for a change-of-mind return. Any item-specific final-sale restriction must be clearly disclosed before purchase. These conditions do not remove rights relating to defective, damaged or incorrectly supplied goods.

Wrong, damaged or defective items

Contact us promptly with your order number, a description of the issue and relevant photographs when available. We will review the issue and explain the next steps. Do not continue using an item that may be unsafe.

Return shipping

Customers are responsible for return shipping on change-of-mind returns. If we supplied the wrong item or the item arrived damaged or defective, contact us for return-shipping instructions so we can address the issue. Original outbound shipping charges are not refunded for change-of-mind returns, except where required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. The time for the credit to appear depends on the payment provider or bank. Any refund or other remedy required by applicable law will be provided accordingly.

Exchanges and cancellations

Contact us if you need a different item. An exchange depends on availability; we may ask you to return the eligible item and place a separate order. Order changes or cancellation requests should be sent before fulfillment begins and cannot be guaranteed after processing has started.

Questions?

Contact RALVYA before returning an item or if you are unsure whether it qualifies.